Adrian Flux Insurance Group Scam
I insured my motorbike with the Adrian Flux Insurance Group, Adrian Flux Insurance Group then refused to payout on my premium on a technicality, after it was stolen.
Adrian Flux Insurance Group take it one stage further.
I was paying the Adrian Flux Insurance Group by installments. The Adrian Flux Insurance Group are now demanding I pay the full years premium for the rest of the years. How do I feel that it poor customer service and a I feel a scam.
Adrian Flux Insurance Group you keep this up and I will keep blogging about you.
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Hello there,
I’ve just read your blog and I also happen to work for Adrian Flux Insurance Services, I am sorry to learn of your grievances with our company, and decided I’d like to investigate this on your behalf.
As you are aware, Adrian Flux are an intermediary, and not an insurer, and I’m hoping that your experience with us is not as a result of any poor customer service.
If you would therefore like to email me your reference number, or full name and postcode, I will ensure that the matter is passed to our claims manager for his attention.
Kind regards,
Craig Darwin
Craig
Thank you for your note. You are still the ones chasing the money. Reff 37566717
On another intresting note I see you replied using the domain name http://mazemedia.co.uk/
The whois lookup for this domain name is
Whois Record
Domain name:
mazemedia.co.uk
Registrant:
David Wilson
Registrant type:
UK Partnership
Registrant’s address:
52 Marshland Street
Terrington St Clement
Kings Lynn
Norfolk
PE34 4NE
United Kingdom
David Wilson happens to be the name of the Marketing Manager for Adrian Flux and PE34 4NE is the same post code for Adrian Flux
See more here http://www.murraynewlands.com/index.php/2009/06/adrian-flux-insurance-services-aka-bikesure-review-and-qbe-insurance-aka-ensign-beware/
I was looking up a name/manager I could contact in Adrian Flux to complain and then saw this blog. I may reconsider even bothering now!!!
I have been totally disappointed with AF’s customer service and approach this year and know quite a few of our mates have had difficulty too. I don’t blame necessarily the staff (only if I forget about the one that implied both my husband and then myself was a liar on 2 seperate occasions) but the fact is that AF has lost the plot just like other big companies when they get too big for their boots and just think about expanding more to fill their pockets rather than really giving their customers the best they can offer! I appreciate there are nuggets out there totally taking advantage and ripping off insurance companies with false claims but they have to be in the minority don’t they? But I feel like we are all being put on trial & convicted without doing anything other than chosing them as our insurer… I used to go with AF as they were possibly the best when it come to modified vehicles and they knew what you were talking about but now…no way jose!!!!! If you want a good insurer for modified VW’s specifically then try Brentacre Insurance. For us they come out a little more expensive but there are no hidden extras you don’t know about and also they are excellent to deal with so total peace of mind. I’ve been with them nearly a year now and although I don’t know what they are like if you had to claim but I am guessing they would be a lot nicer to deal with than AF!
Anyway I could say a lot more about how totally dicked off I am with AF but what’s the point, I just would not recommend them to anyone now if they had a bog standard daily!