Comments on: Social Media Disaster, Trust and Winning Trust Back

By: Great posts on Murray Newlands from 7th 7th September – 13th September Sep 2009 | Murray Newlands

Sat, 19 Sep 2009 17:56:57 +0000

[...] Social Media Disaster, Trust and Winning Trust Back Posted on Friday, September 11th, 2009 in Murray Newlands – Comments: (19) Social Media Disaster, Trust and Winning Trust BackWhat would you do, ask the experts?A few days ago I blogged about the Adrian Flux Insurance Group with whom I am having some challenges. Adrian Flux’s reaction was to comment on my blog using a FAKE name from a FAKE company they use within their social media out reach. [...]

By: admin

admin — Fri, 11 Sep 2009 17:32:35 +0000

Ken If you have already had correspondence why hide? Seems illegitimate, to me and others who have responded by RT ing.

By: admin

admin — Fri, 11 Sep 2009 17:28:52 +0000

Lauren Thank you for your comment. I agree the human element, especially in customer service, is essential. This is precisely why you were in our list of social media monitoring tools. http://www.murraynewlands.com/index.php/2009/07/top-10-social-media-monitoring-tools-and-social-media-monitoring-tools-review/

Lauren what would you recommend a Radian6
to do in their place?

By: sei_ryu (Ken Brucker)

sei_ryu (Ken Brucker) — Fri, 11 Sep 2009 17:25:42 +0000

Twitter Comment

@davidgs [link to post] - About this, Did you read the response he's complaining about? Seems legit.

- Posted using Chat Catcher

By: Lauren Vargas

Lauren Vargas — Fri, 11 Sep 2009 17:22:07 +0000

Good example of how tools to identify conversations about brand do not always result in the best engagement. One can only automate response to a degree. The human element, especially in customer service, is essential. Thank you for including us in your list of social media monitoring tools.

Lauren Vargas
Community Manager at Radian6
@VargasL

By: MurrayNewlands (Murray Newlands)

MurrayNewlands (Murray Newlands) — Fri, 11 Sep 2009 15:35:43 +0000

Twitter Comment

RT @pwebbiz RT @HeatherinBC Seriously, you cannot hide behind pseudonyms, leaving fake comments these days! [link to post]

- Posted using Chat Catcher

By: pwebbiz (Michael)

pwebbiz (Michael) — Fri, 11 Sep 2009 15:34:45 +0000

Twitter Comment

RT @HeatherinBC Seriously, you cannot hide behind pseudonyms, leaving fake comments these days! [link to post]

- Posted using Chat Catcher

By: HeatherinBC (HeatherinBC)

HeatherinBC (HeatherinBC) — Fri, 11 Sep 2009 15:33:45 +0000

Twitter Comment

Seriously, you cannot hide behind pseudonyms, leaving fake comments these days! [link to post]

- Posted using Chat Catcher

By: MurrayNewlands (Murray Newlands)

MurrayNewlands (Murray Newlands) — Fri, 11 Sep 2009 15:32:49 +0000

Twitter Comment

RT @megastarlet: RT @MurrayNewlands: Social Media Disaster, Trust and Winning Trust Back [link to post]

- Posted using Chat Catcher

By: MurrayNewlands (Murray Newlands)

MurrayNewlands (Murray Newlands) — Fri, 11 Sep 2009 15:31:54 +0000

Twitter Comment

RT @Iconic88: RT @clickbooth: RT @MurrayNewlands: Social Media Disaster, Trust and Winning Trust Back [link to post]

- Posted using Chat Catcher