Community Manager Job at Brandwatch
Job Title: Community manager
Nature of position: A permanent role, initially part time, with the potential to become full time
Brandwatch is a technology company based in Brighton. We monitor what social media says about companies and their brands, products and customer service. This means we track what people are saying on the internet in their blogs, forums, news pages, tweets, etc and then allow our clients to understand, monitor and reply to the comments that are relevant to them. You can find out more at www.brandwatch.com
We are looking for someone to help manage our online brand, someone to encourage and thank our online supporters, try to win over our online critics and, most of all, tell people who are seeking information about social media monitoring about Brandwatch.
The main tool for the role is our own Brandwatch tool. The community manager will use it to track mentions of Brandwatch and of social media monitoring in general. With this tool, the community manager will then:
– identify those people who support Brandwatch, thank them and build an online friendship
– tell the rest of the Brandwatch team what are the current important topics within social media reporting, how well we rate and what kind of questions are being asked
-Contact people interested in trialling social media monitoring and suggest using Brandwatch and pass these opportunities onto the sales team.
In addtition, this person will be expected to learn about the existing and planned functionality of the Brandwatch tool and pass general feedback to the team about what is being said, by whom about Social Media Monitoring. We would also like them to manage our membership of online communities like LinkedIn, Facebook and Twitter.
Skills and attributes required
We are looking for someone with a 2:1 degree or better (or equivalent), preferably in one of the Arts or Humanities, who is an active user of social media (whether on Twitter, Facebook, blogs, etc.) and, preferably, who has some experience of either journalism or customer support. Being able to speak and write in another European language (especially German) would be an advantage.
As communications are central to this role, we are looking for someone with outstanding written and verbal communication. We would also need them to have practical experience of social media, e.g., through their own blog or active Twitter, Facebook, etc. account.
Salary and benefits
This will be a perfect opportunity to join a cutting-edge technology company, working with a world-class application to contribute positively to all aspects of the business.
The full time equivalent salary will be in the range £18,000-£22,000 p.a., pro rata for the amount of hours worked. The range depends on the prior experience of the candidate.
How to apply
Please send an up to date cv with cover note to jobs at brandwatch.com with the subject ‘Application for Community Manager.’ The cover note should include specifics on why the candidate is interested in social media (including what social media they currently use) and a few paragraphs (maximum of 200 works) on how they see companies use social media for their brands in the next few years.
Please note: absolutely no recruitment agencies should contact us about this role – you would be wasting your time.