Chatbots are an exciting new trend in the technology ecosystem and they are starting to become relevant in the enterprise. Chatbots can be considered the apps of voice interfaces. In the near future, we should expect enterprises to adopt chatbot platforms in the same way they are currently embracing mobile platforms.

As the adoption of voice and messaging technologies continue to grow in the enterprise, so does the potential for chatbot solutions. However, in order to be adopted in the enterprise, chatbot platforms will need to provide capabilities in areas such as integration, security, management, or monitoring, which are essential elements of enterprise solutions. Specifically, enterprise-ready chatbot platforms should include some of the following capabilities:

• Integration with messaging platforms
• Natural language learning systems
• Chatbot store
• Monitoring
• Integration with enterprise systems
• Testing
• Security

If you want to learn more, make sure to read what Murray Newlands said for Entrepreneur on how Enterprise Chatbots and the Conversational Commerce Revolutionizing Business.

Posted by Maya S.