You are an entrepreneur, freelancer or you want to see how chatbots can help you in your everyday life.
Two years ago, there were barely two platforms, and one of them was Facebook, but today, you can choose from many platforms with various options, from no coding to simple drag and drop.
I’ve been making chatbots since they started to be popular, and I have tried several chatbot platforms, so today, I will share custom chatbot development platform features to look out for:
Integration
The main goal for deciding to have a chatbot is that it can help you, so, having options to integrate it with as many Social Media platforms as possible is a pretty important option.
Some platforms have options for only one Social Media integration and it`s usually Facebook. However, if your company or business has an active audience on Twitter, Viber, What’s up, YouTube and so on, it`s logical that you don`t need several bots, you just need to choose the platform that supports all of the Media platforms or the majority of them.
Subscription
Your users need to be able to choose what content they want to see and subscribe to.
Having a subscribe option is an amazing feature, as it will help users to manage their subscriptions by clicking only one button.
User Interface
Chatbot platforms need to have a simple but powerful interface.
You can`t make a successful bot if you can`t handle the main dashboard. When selecting a chatbot platform, key things to look out for are:
- A user-friendly control
- A simple interface
- Easy to use
- No coding
- Easy to learn
- Tutorials / Manuals
Hello, Bonjour, Hola
Thankfully, with the internet, businesses are worldwide and so are customers.
Do you speak several languages? If you do – awesome, but many business owners do not.
However, your chatbot can speak many languages for you. If you want to have a successful chatbot, make sure that the platform has the ability to add as many languages as you can. Maybe your business is local now, but having this feature will help you in long term plans.
Security
This is very important. Users that will interact with your chatbot will leave personal information like name, email or location.
Make sure that the platform that you will be using for your chatbot has top notch security. You don`t want all that personal data to be stolen. There should be provisions to authenticate, authorize, maintain confidentiality and the identity of users, as well as the bots themselves.
Payments Plugin
This is where a chatbot shines. If you want your bot to handle customer service, you can add a payments plug-in and the entire process, from shopping, suggestions and payment processes, can be handled by your chatbot.
In order to have that, the bot making platform needs to have payment integration, PayPal, Stripe or Google Wallet – you choose what’s best for you.
Type of Chatbot
There are two types of chatbots: A simple bot who will just interact with customers and an Artificial Intelligence and NLP chatbot that will have a human feel, such as conversation and be able to solve problems.
Choose the bot which is best for your business.
The Cost
This will be a main factor in deciding on what platform to use. Many of the chatbot platforms today are free with simple plug-ins.
However, if you want to start with an enterprise chatbot platform, ChattyPeople is free, and you can pay for custom made features that will be added just for your business and developed just for you.
Final Thoughts
Thankfully, today we have so many platforms that we can choose from when making a chatbot.
But the platform you choose can make you or break you. When selecting a platform, you should always look at the key features that are mentioned above, as all the platforms are getting updated and adding more features all of the time.
Having a platform where you have features that will help your business is the ultimate end-goal when making a chatbot.
ChattyPeople is here to help. Start for free today!
Posted by Maya S.
