You probably hear this word all of the time – chatbots. Yes, they are hot right now, and they are hot for a reason.
The chatbot was made to be a helper in a customer service world, but when people see the opportunity of what they can do with a chatbot, things got to be developed more rapidly. All of the sudden, people saw the opportunity that chatbots have created and they started to take advantage of them.
Slack, on the other hand, is a story in itself.
It’s an excellent tool for communication between teams, all on one platform, that helps you and your team to get in touch and keep track of all things related to your work and projects.
If you have read previous articles, you know the good solutions for adding a chatbot to your Slack and make it better. If you are not such an IT person, and you have a mutual agreement that you should stay away from each other, maybe this article will help you to decide otherwise.
Let`s see 3 benefits of a chatbot for Slack that may change your perspective:
1. Work is Time Consuming
On average, workers spend about 20% – 25% of their time searching for information, or in other cases, searching for people who have that information, not to mention that a lot of questions are being asked again and again.
Now, imagine that time each day of the entire working week. Would you say that your team is focused and productive?
My name is bot – chatbot.
Exactly, if you are using slack as a tool to communicate with your team, this is a great approach to add a chatbot to your Slack. This way your Slack bot can take away and handle repetitive tasks that require simple answers like the wifi password or lunchtime or even find you the information that you are looking for.
Now, imagine what your team can do with the extra time that they are not spending in researching the information that they will just get from the Slack bot.
2. Productivity
Chatbots are not exactly like Iron Man`s Jarvis, but they are going that way. For businesses to use chatbots and adapt to new technology, like an AI chatbot or a Slack bot, it is a big step in remaining competitive in the modern era of handling business.
Your chatbot added to Slack, in this case, a Slack bot, can work as your Virtual Assistant. Your Slack bot VA can file reports, find reports, schedule meetings and follow-up.
On the other hand, imagine what your Slack bot can do in the Human Resources sector. You can help new employees with onboarding and give them a Slack bot that will help them with answers to specific things and files and tell them what person is responsible for what department.
That way, the new employee will not feel stress because it can ask the chatbot all over again the same questions without the feeling of being overwhelming.
3. Cost Effective
Chatbots, in this case, Slack bots, can handle many tasks and users to interact within the same time.
One single Slack bot can handle calendar related meeting questions and also give guidance to new employees and help them with onboarding processes, and they can, at the same time, handle more than 10 or 100 people.
If you want to hire a human for this task individually, it will cost you a lot of money, in this case, a Slack bot is free, and they work all the time ─ weekends included.
Final Thoughts
Slackbots and chatbots, in general, can make miracles for one company and their teams. From managing repetitive tasks to managing and guiding new employees, a Slack bot can be your best employee.
In the end, it all depends on you and why you want to use it and how you want to use it.
Today, we talked about the essential benefits of having a Slack bot, but the game has just begun, and the possibilities are endless.
Posted by Maya S.
